Gdpr Privacy Policy

FATI GROUP A.Ş. (“Company”), to protect the fundamental rights and freedoms of individuals and to protect personal data in accordance with the 'Law on the Protection of Personal Data' (“GDPR”) in accordance with the personal data processed by our company and some personal data you have conveyed to us In order to get your consent, we prepared this lighting and open consent text.

Which personal data do we process?

Identity data	Name, Surname, TC Identity Number
Communication data	Address, e-mail, company phone, mobile phone
Legal Transaction Data	Case file information
Customer Transaction Data	Call center records, billing information, receipt information, order information, request information
Physical Space Security Data	camera recordings
Transaction Safety Data	User code, password, internet access logs, company login/logout logs, IP address, domain name, server information
Risk Management Data	Collection tracking information
Financial data	IBAN, credit card information, payment information
Marketing data	Information obtained with the campaign, historical purchase information
Visual and auditory records data	Photos, sound recording
Other	Company, title, signature

Purpose of your personal data

Your collected personal data are processed for the following purposes:

Initiating and managing the sales process,
Managing the contracting process and fulfilling the responsibilities arising from the contract,
Making the definitions for the customer to benefit from the services of Fatı Group A.Ş. and ensuring that the information is up-to-date,
Providing the necessary technical infrastructure for the customer to work in line with the customer's request,
Managing the customer's purchasing process,
Providing after-sales customer support service,
Managing customer requests and complaints,
Providing the necessary service in order to ensure business continuity,
Management of the invoice process,
Management of customer returns and collections,
Monitoring the risks that the company will be exposed to and taking the necessary actions,
Building, office, system etc. granting access authorizations,
Ensuring workplace safety,
Providing brand awareness and conducting campaigns for potential sales,
Execution of customer visits,
Providing and following customer communication,
Creation of customer reports,
Protection of the rights of the Company in legal processes and litigation proceedings,
Management of consumer complaints,
Fully and duly fulfilling our legal obligations
Fulfilling the obligations of information storage, reporting and informing as stipulated by the legislation and official authorities.

How and for what reasons do we collect your personal data?

Since your personal data is necessary for the fulfillment of the sales/service contract established between you and the company, in order to fulfill our legal obligations within the scope of the relevant legislation and laws, in order to ensure the security of the workplace, the management of the company, the execution of the work, the implementation of the business, not to harm your fundamental rights and freedoms for the implementation of its policies Provided that data processing for the legitimate interests of the company, due to the fact that it is compulsory, from other representatives/employees representing you and/or your company, through the sound recording application in the phone calls made, through the fingerprint reader application in case of camera recordings and/or work rooms during your visit to the company , websites, social media and other public areas and/or organized organizations and events through physical, written, oral and electronic channels are collected.

For what purpose do we transfer your personal data?

Within the scope of the provisions of your personal data regarding the transfer of personal data and transfer of personal data of GDPR, for the purposes of the “Purpose of Your Personal Data” Article;

In Turkey;

To manage the invoice process, the Revenue Administration (GIB) and Turkey,
To the financial consultancy company in order to make notifications arising from the sales contract, manage the invoice process and fulfill our legal obligations,
To banks from which service is provided for collection, invoice cancellation and refund transactions,
To the Information Technologies and Communications Authority (BTK), within the scope of the law on the regulation of broadcasts made on the Internet and the fight against crimes committed through these broadcasts,
Companies that provide cargo services for invoice delivery,
Companies providing cargo and courier services for contract shipment,
To the Office Building Management for the printing of company entrance cards,
To our lawyers so that we can exercise our right of defense when necessary,
In case of request, to our lawyers, courts and relevant authorities within the scope of our legal obligations

Abroad;

We transfer customer support requests to the cloud environment in order to manage the campaign process.

Your Rights

In accordance with the provisions of Article 11 of GDPR, you have the following rights regarding your personal data:

Learning whether your personal data is being processed,
Request information about it if it has been processed,
Learning the purpose of processing your personal data and whether they are used in accordance with its purpose,
Third, if any, to which your personal data is transferred in Turkey or abroad; ölearning people,
In case of incomplete or incorrect processing of your personal data, requesting their correction and the operation carried out in this context, where the personal data is transferred, is the third; requesting people to be notified,
Despite the fact that your personal data has been processed in accordance with GDPR and other relevant legal provisions, requesting the deletion or destruction of your personal data in the event that the reasons for processing disappear, and the transaction carried out within this scope is the third; requesting people to be notified,
Objecting to the emergence of a result against you by analyzing the processed data exclusively through automated systems,
In case you suffer damage due to unlawful processing of your personal data, requesting the removal of the damage.

How can you exercise your rights?

In order to question one or more of your rights mentioned above, you can submit your requests to our company in writing or send them to the company address below by mail. In order for third parties to make a request on your behalf, a special power of attorney issued by the notary public on behalf of the person who will apply by you must be submitted. The date of notification of the universe to the company is accepted as the date of application.

In the application, Name, Surname, Signature, T.C. Identity Number, Visue for Foreigners, Passport Number or Identity Number, Settlement Place or Workplace Address, if any, Electronic mail address, phone and fax number and request.

The applications to be made within this scope will be accepted following the authentication to be made by the company and your requests in your application will be finalized as soon as possible according to the nature of the request and within 30 (thirty) days at the latest. However, if the transaction requires a cost for the company, the personal data protection Board will be charged.